FAQs

### 1. **What types of flowers do you offer?**

We offer a wide variety of flowers including roses, lilies, tulips, orchids, daisies, and seasonal blooms. We also have a selection of bouquets, arrangements, and custom floral designs.

### 2. **Do you offer same-day delivery?**
Yes, we offer same-day delivery for orders placed before cut-off  local time. Orders placed after this time will be delivered the next day.

### 3. **Can I customize my flower arrangement?**
Absolutely! You can customize your flower arrangement by selecting the flowers, colors, and style you prefer. Contact our customer service team to discuss your specific requirements.

### 4. **What payment methods do you accept?**
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and for online orders. For in-store purchases, we also accept cash.

### 5. **How do I care for my flowers to make them last longer?**
To keep your flowers fresh longer, trim the stems at an angle, change the water every two days, and keep them in a cool place away from direct sunlight and drafts. Use the flower food provided with your bouquet.

### 6. **Do you provide floral arrangements for events and weddings?**
Yes, we specialize in floral arrangements for all types of events including weddings, corporate events, parties, and more. Contact us to schedule a consultation.

### 7. **What is your return and refund policy?**
If you are not completely satisfied with your purchase, please contact us within 24 hours of delivery. We will do our best to resolve any issues and offer a replacement or refund if possible and necessary.

### 8. **Can I schedule a delivery for a specific date and time?**
Yes, you can schedule a delivery for a specific date and time during the checkout process. We will do our best to accommodate your preferred delivery window.

### 9. **Do you deliver to hospitals, offices, and funeral homes?**
Yes, we deliver to hospitals, offices, funeral homes, and other locations. Please provide detailed delivery instructions during checkout to ensure smooth delivery.

### 10. **How can I contact customer service?**
You can reach our customer service team via phone at +971509321275, email at sales@flowershop.com, or through our live chat on the website. We are available Monday through Friday from 9 AM to 6 PM and Saturdays from 10 AM to 2 PM.